Job: Director, Warehouse and Retail Operations

This posting has expired and is no longer available.

Job Description


 Manages Receiving Center (warehouse) operations and retail department.  Oversees the safe receipt, storage, retrieval, processing of merchandise and timely dispatch of goods.  Oversees the material and vehicle donation solicitation using advertising media with performance tracking and correlation to increased material donations.  Organizes, controls, monitors, and evaluates performance related to material and vehicle donations.  Ensures quality in the process, preparation, retrieval and/or delivery of materials to Mission thrift stores.  Provide ongoing support and guidelines for the Regional Store Manager.



Manages, delegates and evaluates performance to goals for donation material processing and Phone Room / Donation Line solicitations.

 Assesses, directs and implements media advertisement performance tracking systems, showing material donation performance correlation between advertisement strategies, spending and increased donations.

 Collaborates with other staff and the regional Store Manager on the design, use and enhancement of advertisement performance tracking reports that include statistics on actual performance measures.  Liaisons with appropriate staff to evaluate the public’s reaction to advertising programs that help create ways to increase material and vehicle donations.

 Demonstrates professionalism, diplomacy and leadership when interacting with donors.  Mentors, trains and follows up with staff in these donor activities, assuring compliance with SDRM standards.

 Assures safe and efficient warehouse conditions (including building and yard cleanliness), keeping all fixtures, equipment, and vehicles in good working order, and contacting the appropriate staff for maintenance as needed.

 Partners with other department heads and staff (particularly in Food Service and Retail Operations) about material and food handling, production, space, continuity and record control so that all departmental activities remain coordinated and run smoothly.

 Participates in planning with management to determine the scope of warehouse and retail department objectives, such as quality in the daily route schedule; assures timely, quality and cost-effective warehousing and delivery service levels.

 Ensures that all appropriate health, safety and security regulations are being followed with regard to personal safety and safety of inventory.

Manages physical inventory processes and cycle count maintenance; maximizes space utilization. 

 Provides operational analysis and continuous improvement opportunities with implementation plans.

 Assesses and keeps control systems current and plans for future capacity requirements.

 Delegates job assignments and reviews work orders; confirms reports and monitors the distribution of materials.

 Preserves a supportive work environment by treating people with dignity, respect, compassion and integrity at all times, and works to resolve grievances; maintains professionalism and promotes a positive Mission image.

 Supports and participates in the Work Therapy program; assists Program staff in creating a productive, therapeutic, educational and professional environment that enables clients to learn and/or develop job skills and appropriate workplace behaviors.

 Exercises good stewardship by planning strategically, setting objectives, developing short- and long-term goals, budgeting, creating policies and procedures and organizing the functions necessary for Mission growth, efficiency and success.

 Interview, select, train, develop, evaluate and directs employees toward desired objectives; delegates, motivates and resolves problems between employees; takes corrective action and rewards employees when appropriate.

 Prepares both formal and informal managerial reports and/or presentations to Board of Directors, senior management team, various managerial staff and/or groups, “All Staff” and/or any external audience.

 Contributes to team effort by reading, understanding and supporting the Business Plan.

 Creates and attains individual goals (and departmental goals) in support of the Strategic Plan.

 Performs job safely, without endangering the health or safety of him/herself or others; respects and conforms to Mission’s Anti-Fraternization and Anti-Harassment policies as well as all other guidelines regarding behavior and conduct.

 Follows both standard operational and program procedures and reports needed changes.

 Attends all mandatory meetings (unless previously excused by manager).

 Maintains confidentiality of sensitive Mission information, such as client, employee and/or donor data.

Skills / Requirements


 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The Mission assumes that the incumbent will serve as an advocate for the Mission, will support and defend our Mission Statement, Statement of Faith and Mission Values, and has a genuine desire to serve the Lord in the ministry of “rescue.”

 Education: Minimum high school diploma, Bachelor degree in Business Management preferred

 Experience: Minimum three years full-time work experience in a managerial capacity in a warehouse environment, including inventory management and control experience.  Knowledge of inventory and warehousing technology and methodology preferred.  Able to manage a diverse environment with focus on customer service.  Previous experience with the homeless, substance abusers, mentally ill and /or dual diagnosed preferred.  Nonprofit experience preferred.

Skills and Abilities: General, hands-on computer experience with basic knowledge of MS Office (Word, Excel, Access, Outlook); typing (min 35 wpm); coordinate and/or direct a variety of complex tasks and assignments simultaneously and successfully; exercise good judgment and make sensible decisions; attentive to detail; prioritize effectively; effective oral and written communication skills; eagerness to learn and be trained; work both independently and as part of a team; provide information to public by answering questions and requests; regular, timely attendance.

 Special License/Certification: None.

Important Notes

Spends a majority of the time visiting and monitoring multiple stores in the San Diego area daily, therefore, must travel on a regular basis. Assumes regular supervision of paid staff, regular supervision of Work Therapy clients and occasional supervision of external volunteers. Must work evenings, overnights, weekends, and/or holidays as needed.

No phone calls, please. All openings are subject to change without notice. Visit us at for more information about the San Diego Rescue Mission and our programs.


If you have a passion to serve the homeless, needy and the poor in a faith-based environment, contact us!




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San Diego, CA 92104
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