Job Description

The San Diego Rescue Mission is built on beliefs that speak to the heart. We believe this is more than a job, that it’s a calling to love our neighbors and those in need the way that Jesus would. In our programs, we create a holistic approach to recovery and rehabilitation while ensuring that our building is a safe haven for men, women and children who have experienced homelessness.

The Administrative Coordinator will lead our donor care efforts by facilitating the daily donation and receipting processes. They are the point of contact for questions or concerns regarding donations and donor records. They will coordinate our team’s donor communications by organizing marketing resources or interfacing with our community partners. This role will also provide support for the development team with projects and events as assigned by the Donor Services Manager.

To serve as a member of the Development Team

  • Meet regularly with Development Team to collaborate on ministry efforts.
  • To support our donor services team.
  • Show excellent customer service to serve our donors.
  • Be a good team member with strong communication and commitment.
  • Support the development team’s donor data needs.
  • Act as representative of the Mission by demonstrating our values.

To support financial donation processing  

  • Provide support and backup for our daily financial processing
  • Record direct debit donations into the donor database when notified by accounting
  • Act as primary contact regarding processing questions elevating to Donor Services Manager, as necessary
  • Follow established procedures to maintain the quality and security of donor data
  • Maintain the 3rd party payee account spreadsheet and logins.
  • Enter the SDRM Employee donations into the database when notified by payroll
  • Produce receipts and acknowledgement letters as needed  

 To facilitate donor care efforts

  • Practice excellent customer care while interacting with donors through all channels of communication
  • Assist donors to resolve their questions or concerns
  • Maintain and organize the supply of needed donor communication material.
  • Coordinate with marketing and direct mail houses for planned communication touches
  • Maintain and execute the planned donor communication strategies
  • Take donors on informative tours of the 120 Elm St facility sharing the impactful work at the Mission while answering questions

To support donor data integrity

  • Assist with maintaining the donor relationship management database by completing assigned projects
  • Update donor information within the donor database
  • Troubleshoot problems, help improve overall processes, and ensure deadlines are met even during periods of heavy gift volume
  • Produce reports following established procedures and complete by set deadlines  
  • Perform global actions for donor communications

Support the Development Team and Mission.

  • Administrate necessary account information for the development team.
  • Will be trained and expected to master database functions including queries, mail merges, import and exporting of data.
  • Will assist accounting with needs around donations or receipt records.
  • Provide support to marketing or donor relations as assigned by DSM.
  • Support at San Diego Rescue Mission events as needed.

Represent our Mission, Vision and Values

  • Protect the Mission, Pursue the Vision and Reflect the Values of the SDRM
  • Help build the TEAM and grow the capacity and impact of the SDRM
  • Be intentional about developing Diversity among our staff and volunteers

Continue to grow as a follower of Jesus Christ and Spiritual Leader

  • Spend time daily in the Word and Prayer
  • Model servant leadership
  • Pursue our values both privately and publicly
  • Serve as a member of a local church
  • Sharpen skills through continued learning
  • Foster a coachable, approachable, humble spirit

Skills / Requirements

Education: Minimum of GED or Highschool Diplomas, Preferred some college.

Experience: Minimum 2 years of work experience in a related field either data entry, reception, or customer service focused.

Skills and Abilities: Working knowledge of office methods, procedures, and practices; Provide excellent customer service (written, on the telephone and in person); Ability to perform standard arithmetic functions; Competence in understanding, interpreting, and communicating procedures, policies, information, ideas and instructions; Working knowledge of MS Office (Word, Excel, Access, Outlook); typing (min 35 wpm); coordinate and/or direct a variety of complex tasks and assignments simultaneously and successfully; exercise good judgment and make sensible decisions; attentive to detail; prioritize effectively; effective oral and written communication skills; eagerness to learn and be trained; work both independently and as part of a team; provide information to public by answering questions and requests; regular, timely attendance.

 

Special License/Certification: None

Important Notes

Benefits to working for us

  • Competitive health Insurance packet: employer pays 85% of medical benefit premium (employee only)
  • Competitive PTO policy; 11 paid holidays
  • Employer paid Life/AD&D Insurance
  • Employee paid Dental and Vision insurance  
  • Employee paid Supplemental Insurances; Hospital Indemnity, Critical Illness and Accident
  • 401K - 4% match, vested after 1 year
  • Family culture; servant leadership
  • Flexible work hours, (position dependent)
  • Promotion opportunities

Pay: $20.00 - $22.00

No phone calls please.  

All openings are subject to change without notice, due to the volume of applications/resumes received, we are unable to respond to status inquiries. Please be assured that your information is being properly handled and forwarded to the appropriate hiring staff. If your skills and qualifications meet the needs of the job, you will be contacted. If attaching a cover letter please combine resume and letter in same pdf before uploading.