Job Description

The Mission Services Ambassador reports to the Program Clinical Administrator of Mission Academy and serves both residential programs. The Mission Services Ambassador exists to hospitably assist with potential program applicants while assessing appropriate program fit. The Mission Services Ambassador is responsible for overseeing Mission Services, is a liaison for the Walk With Me program and other outreach partners.

To assist people who call or come to the Mission in need of assistance.

  • Manage the Admissions Line for Mission Academy and emails sent to the Admissions Email Address.
  • Assist the Admission team in managing the admission clinic, as needed.
  • Learn how to assess for potential admission.
  • Work with and serve as a liaison with Walk with Me and other outreach partners.
  • Learn and understand what resources are available for people experiencing homelessness to direct people to the best resource for them if San Diego Rescue Mission is not the right place for them.
  • Weekly and regularly participate in outreach ministry by engaging with people experiencing homelessness from First to Sixth Avenue and Fir to Cedar Street to develop a relationship for potential connection the SDRM services or other appropriate shelter.

Provide oversight to Mission Services

  • Responsible for the cleanliness and organization of the space.
  • Provide guidance to students at Mission Services with respect to etiquette and customer service.
  • Assist in the receipt of donations to Mission Services.

To represent our Mission, Vision and Values and continue to grow professionally and spiritually

  • Embody a Mission-wide perspective beyond the specific program you serve
  • Remain mindful of the organization’s Mission and Vision as a filter for all we do
  • Embody SDRM’s organizational values: Faith, Integrity, Compassion, and Excellence
  • Intentionally participate in spiritual disciplines and practices that continue to grow your relationship with Christ
  • Willingly engage to resolve conflicts with co-workers, clients, and community partners as necessary

Skills / Requirements

Education: Minimum AA Social Services, Psychology, Human Development, Ministry or related field from an accredited institution (or commensurate experience, equating to 1 year). Bachelor’s degree preferred.

Experience: Experience working with individuals experiencing homelessness, various addiction challenges, mental illness and/or dual diagnosis (1 year is preferred). Nonprofit experience preferred.

Lived experience of homelessness will count towards experience and education.

Skills and Abilities: Calmly and sensitively employ appropriate de-escalation techniques with residents; working knowledge of MS Office (Word, Excel, Access, Outlook); typing (min 35 wpm); coordinate and/or direct a variety of complex tasks and assignments simultaneously and successfully; exercise good judgment and make sensible decisions; attentive to detail; prioritize effectively; effective oral and written communication skills; eagerness to learn and be trained; work both independently and as part of a team; provide information to public by answering questions and requests; regular, ability to report to work and performed duties as expected and scheduled.

Important Notes

Important Notes

This position is full time, eligible for benefits, employer pays 85% of medical, also included employer paid life/ADD and disability plan, vacation, holidays and sick pay.  Dental and vision available at additional cost, voluntary benefits for life/ADD and a 401K retirement plan with employer match.

No phone calls please.

All openings are subject to change without notice, due to the volume of applications/resumes received, we are unable to respond to status inquiries. Please be assured that your information is being properly handled and forwarded to the appropriate hiring staff. If your skills and qualifications meet the needs of the job, you will be contacted. If attaching a cover letter, please combine resume and letter in same pdf before uploading.