Job Description


 Oversee Nueva Vida Haven and its residents to ensure stability and continuity of program as well as adherence to rules and safety.



 Provide information of availability to agencies or person requesting interim emergency services and housing.

 Complete initial intake interview of new clients and provide disability forms upon completion of intake.

 Conduct safety check of a client’s personal belongings utilizing a “wand” device.

 Provide information of resources that are appropriate for the individual. Example: Pamphlets that have resources for other agencies, flyers dictating events, etc.

 Ensure that the client is compliant with rules/guidelines of NVH. This includes supporting attendance with curfew and returning each night for bed.

Compile records of daily activities of residents and keeps communication log with supervisor.

 Communicate with the Supervisor or On Call for suspected abuse of children, dependent adults, or elderly persons.

 Ensure the preparation/set up of meals for clients. Have knowledge of food and health regulations when serving food.

 Conduct periodic inspection of residence to ensure community safety and hygiene standards are being met.

 Coordinate and supervises daily housekeeping chores of clients.

 Organize donations in supply room to distributes to clients.

 Stay visible and involved in the activities of the program.

 Perform hourly bed checks each night and record completion.

 Organize and support maintaining a clean work station for all staff.

 Respond promptly to situations as they arise. Provide crisis or emergency intervention support as needed.

 Preserves a supportive work environment by treating people with dignity, respect, compassion and integrity at all times, and works to resolve grievances; maintains professionalism and promotes a positive Mission image.

 Contribute to the team effort by reading, understanding and supporting the Business Plan.

 Performs job safely, without endangering the health or safety of him/herself or others; respects and conforms to Mission’s Anti-Fraternization and Anti-Harassment policies as well as all other guidelines regarding behavior and conduct.

 Follows both standard operational and program procedures and reports needed changes.

  Maintain confidentiality of sensitive Mission information, such as client, employee and/or donor data.

Skills / Requirements

Education:  High school diploma.  Associate or Bachelor's degree preferred in Social Work, Psychology, and Ministry or related field from an accredited institution a plus.

 Experience:  Minimum 2 years full-time work experience with the homeless, substance abusers, mentally ill and/or dually diagnosed.  Nonprofit experience preferred.

 Skills and Abilities: General, hands-on computer experience with basic knowledge of MS Office (Word, Excel, Access, Outlook); typing (min 35 wpm); coordinate and/or direct a variety of complex tasks and assignments simultaneously and successfully; exercise good judgment and make sensible decisions; attentive to detail; prioritize effectively; effective oral and written communication skills; eagerness to learn and be trained; work both independently and as part of a team; provide information to public by answering questions and requests; regular, timely attendance.

 Special License/Certification: None.

Must work evenings, overnights, weekends and/or holidays.