Job Description

The Volunteer Program Manager is a people leader who recognizes the value of volunteers in serving our unhoused neighbors, supporting our staff, engaging churches and donors, and partnering with our community. Providing volunteers with an impactful experience is paramount. This person serves as a member of the Church Partnerships Team and reports to the Vice President of Church Partnerships. This position provides development, administration, planning, execution and management of all aspects of the Rescue Mission’s Volunteer Program.

Essential Responsibilities

Serve as a unified and supportive member of the Church Partnership Team

  • Participate in weekly team meetings, outings and retreats.
  • Represent Church Partnerships at key events (board, church, donor and volunteer related) both on and off site, as needed.
  • Speak publicly at church events as needed.
  • Support VP of Church Partnerships with timely response to budget, reports and other data-related requests.

 Provide vision, development and implementation for SDRM’s Volunteer Program

  • Evaluate current structure, systems and processes and develop a strategic plan to elevate program effectiveness and accommodate our expansion.
  • Determine most effective way to classify volunteers by frequency/tenure, experience, commitment, roles and spiritual maturity levels.
  • Define what constitutes a “quality volunteer experience” and create structure and process around this.
  • Develop parameters around the type/size/frequency/timing of volunteer groups we accommodate (and when) so we maintain balance between staff bandwidth, donor obligations and project availability.
  • Work with VP of Church Partnerships on a key date schedule and budget allocations for rolling out recommended changes and enhancements for FY2022 and beyond. 

 Build a system for recruiting, qualifying, onboarding, and communicating with volunteers

  • Develop secondary online applications for specialized volunteer roles/levels.
  • Determine how we should use our web site and online tools for recruiting and qualifying volunteers, posting opportunities and filling roles.
  • Explore options for administering background checks internally.
  • Implement a consistent, multi-channel communications plan for updating volunteers on Mission news, volunteer opportunities, material needs, giving opportunities and any procedural changes.
  • Develop a plan to consistently recognize volunteers in formal and informal ways.

 Plan, organize and execute volunteer events and projects

  • Develop an annual calendar of community-wide serving days for young professionals, families and any other groups. 
  • Plan, organize and execute volunteer events from concept to completion, including securing space and supplies, recruiting lead volunteers, providing orientation and debriefs, and clean-up.    
  • Support Church Partnerships, Donor Relations and Corporate Engagement departments with group events/projects by identifying opportunities and providing “day of” support as needed.
  • Provide volunteer recruitment and management support for large Mission-wide events such as Holiday Meals and grand openings.  

 Establish a comprehensive Volunteer Training program

  • Develop online (video) and in-person orientations for individuals and groups.
  • Develop specialized in-person and PowerPoint training for different volunteer levels/tasks (ie. chapel hosts, chaplains, Mission Academy instructors, Day Center Activity Leads, and Lead Volunteers).
  • Produce advanced volunteer video training on such topics as Trauma-Informed Care, Boundaries, Safety and others as deemed necessary.    

 Oversee all administrative aspects of the Volunteer Program

  • Evaluate our current use of Volunteer Tracker and its capabilities and make recommendations for maximizing tools and features to our advantage.    
  • Develop and implement a system to automate volunteer check-in and tracking of volunteer hours, activity and giving levels.  
  • Maintain Volunteer Events Calendar in Outlook.

Cultivate relationships across departments in order to maximize staff capacity and the quantity/quality of serving opportunities

  • Extend the capacity of staff with volunteers than can alleviate heavy workloads.
  • Maximize quantity and quality of serving opportunities across all departments.
  • Ensure staff is well informed of all Volunteer Program processes and procedures.

  Provide spiritual leadership and guidance for the Volunteer Engagement Coordinator and future volunteer staff

  • Model servant leadership.
  • Participate in devotions periodically at the Rescue Mission.
  • Spend time daily in prayer.
  • Pursue our values privately and publicly.
  • Foster a coachable, approachable and humble spirit.

 Represent our Mission, Vision, and Values and continue to grow professionally and spiritually

  • Embody a Mission-wide perspective beyond the specific program you serve
  • Remain mindful of the organization’s Mission and Vision as a filter for all we do
  • Embody the Mission’s organizational values: Faith, Integrity, Compassion, and Excellence
  • Intentionally participate in spiritual disciplines and practices that continue to grow your relationship with Christ
  • Willingly engage to resolve conflicts with co-workers, students/guests, and community partners as necessary

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Skills / Requirements

Education:  Bachelor’s degree from accredited 4-year college or university.

Experience:  At least 3-5 years experience in volunteer management required. Experience developing or managing an entire volunteer program (upwards of 400 volunteers), including creation/management of effective processes and systems desired. Familiarity with content management systems preferred. Training or facilitating experience (online and in-person) also preferred.

Skills and Abilities:  Must be able to coordinate and/or direct a variety of complex tasks and assignments simultaneously and successfully; exercise good judgment and make sensible decisions; pay attention to detail; prioritize effectively; have effective oral and written communication skills; work both independently and as part of a team; and provide information to public by answering questions and requests in a timely fashion. Outgoing, organized, team builder/leader, manager of people/projects, fast learner, confident communicator/presenter, creative problem solver. Proficiency in Word, Outlook, Excel, Power Point, Canva and Mailchimp preferred. Must be willing to work evenings and weekends.

Special License/Certification: None

Travel/Transportation: The incumbent must travel on a periodic basis, as the job requires.  The incumbent must have reliable transportation (public transportation may be acceptable depending on the purpose of travel). If the incumbent receives authorization to use a Mission vehicle to perform duties, he or she must present a current California driver’s license and good driving record in order to be placed on the Mission’s insurance policy.

ENVIRONMENT

The incumbent has a shared office that is generally clean and comfortable.  It may include some minor annoyances such as noise, odors, drafts, etc.  The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The incumbent works in a residential setting, which consists of individuals who may have a mental or physical disability or illness.

  • Must work evenings, overnights, weekends, and/or holidays as needed

REQUIRED PHYSICAL ACTIVITY

The incumbent may spend a majority of time sitting, speaking and listening.  He or she is expected to travel on a regular (or periodic) basis, as the job requires (see Qualifications above).  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.  Please see below for further physical requirements.

  • Bending
  • Pushing
  • Squatting
  • Carrying
  • Kneeling
  • Reaching
  • Twisting
  • Lifting
  • Walking
  • Crawling
  • Picking
  • Standing
  • Typing
  • Grasping
  • Pulling
  • Sitting
  • Lift 20-30 pounds
  • Sit or stand for extended periods of time
  • Operate office equipment such as, computer, printer, telephone and fax
  • Drive vehicles, trucks, forklifts and other equipment (current licenses required)
  • Walk on uneven ground
  • Work at heights

Important Notes

This position is full time, eligible for benefits, employer pays 85% of medical, also included employer paid life/ADD and disability plan, vacation, paid holidays and sick pay.  Dental and vision available at additional cost, voluntary benefits for life/ADD and a 401K retirement plan with employer match.

No phone calls please.  

All openings are subject to change without notice, due to the volume of applications/resumes received, we are unable to respond to status inquiries. Please be assured that your information is being properly handled and forwarded to the appropriate hiring staff. If your skills and qualifications meet the needs of the job, you will be contacted. If attaching a cover letter please combine resume and letter in same pdf before uploading.